The Metta Foundation was born in December of 2017 as a non-profit entity that aims to provide high quality standards of accompaniment to people in their dying process. The Foundation provides all services with a constant commitment to quality and continuous improvement of these, key elements of its organizational culture, contemplating the beneficiaries and their satisfaction as the final goal of all their actions.
The Foundation provides all services with a constant commitment to quality and continuous improvement of these, key elements of its organizational culture, contemplating the beneficiaries and their satisfaction as the final goal of all their actions.
Identification data and purposes
The governing body responsible for the Metta Foundation is the Board of Trustees, which represents and manages it, and assumes all the functions necessary to achieve its aims:
The purpose of the Foundation is to accompany people in their dying process. Offer support to those who care for these people, both in the final phase of the process, after death and in mourning. As well as promoting and developing training programs that contribute to improving the care of the dying process, with special emphasis on spiritual accompaniment.
According to the Agreement of 2018 adopted in extraordinary session of the Board, the creation of a Charter of Services is established for the achievement of the foundational purposes that gather the necessary activities.
The Board of Trustees of the Foundation is composed of the following persons:
Vicente Arráez Jarque
Pim Van Lommel
José María Tomás y Tio
The METTA HOSPICE FOUNDATION has a team of volunteers, who are part of the teams that are offered, in a personalized way, to cover the pragmatic aspects that arise during the process of dying, this staff is specially trained to collaborate with relatives and patients and they act in a totally altruistic way. Adapting to the usual practical needs in these situations. Complying with all the requirements of Spanish legislation.
DESCRIPTION OF ACTIVITIES:
Presence in the place where the person is in the process of dying
Availability to meet your basic needs
Facilitate family resting times, assuming the tasks they normally perform in the accompaniment
How many practical tasks are entrusted complementing those carried out by professionals or institutions
The Foundation's BENEFACTORS are all those individuals or legal entities that, in a generous way, through financial contributions or collaborations, give support and make viable the Foundation's projects.
Ya contamos con un buen número de benefactores, pero necesitamos muchos más.
Puedes hacer un donativo ingresando la cantidad que quieras en la cuenta: ES95 2038 2478 2960 0036 5193
To consult the complete statutes, look at the documents:
To consult the sections of more general interest, click on the button:
General service charter
Spiritual accompaniment to people in the moment of death
Support for the families that accompany the process
Management of a center for the accompaniment
Training of professionals
Training of volunteers
Training of companions
Rights of the beneficiaries:
The Metta Foundation is committed to providing a global quality service, achieving that the valuation of the beneficiaries, is equal or superior to 7.50 points, on a scale of 0 to 10 and that more than 85% of the Beneficiaries are satisfied with the service received.
The Metta Foundation will have adequate facilities for the service provided, without architectural barriers for access in any of them and with a high degree of functionality, comfort, order and cleanliness. In the assessment given by the users, the average level of satisfaction, measured on a scale of 0 to 10, should be higher than 8 points.
The Metta Foundation will have a highly qualified and professional staff. In the assessment given by the users, the average satisfaction level, measured on a scale of 0 to 10, should be higher than 8 points.
The Metta Foundation will provide a minimum training time to all its staff of at least 40 hours per year
The staff of the Metta Foundation will provide their service with an impeccable treatment, based on respect for the dignity of the person. In the assessment given by the beneficiaries, the average level of satisfaction, measured on a scale of 0 to 10, should be higher than 8.5 points.
The Metta Foundation will serve more than 90% of the beneficiaries in a maximum waiting time of 48 hours. The beneficiaries can submit a claim for waiting time that will be answered informing them about the specific causes for which the commitment could not be fulfilled. In the assessment given by the beneficiaries, the average level of satisfaction with the waiting time, measured on a scale of 0 to 10, should be higher than 8 points.
The Metta Foundation undertakes to receive and process the suggestions, claims and congratulations presented by the beneficiaries regarding the services provided, answer them in an appropriate manner and as quickly as possible and, from them, implement actions to improve the service . Answer 60% of the suggestions, claims and congratulations within a maximum period of 10 calendar days from its presentation. The average response time of the suggestions, claims and congratulations will be 15 calendar days from its presentation.
Remedial measures: those who consider that any of the commitments previously collected have not been fulfilled, may communicate it through the Foundation's Suggestions and Claims System. In the event of non-compliance, a letter will be sent informing them of the reasons for which the commitment could not be fulfilled, as well as of the measures adopted to correct the detected deficiency, if possible.